Refund and Return Policy

30-Day Change-of-Mind Guarantee

We offer a 30-day change-of-mind return on all home audio products purchased from our website.

To qualify:

Items must be returned within 30 days of the delivery date.
Products must be in as-new condition, including all original packaging, accessories and manuals.
You are responsible for return shipping costs unless the item is faulty.
Once received and inspected, we will issue a refund of the purchase price to your original payment method.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to:

A replacement or refund for a major failure, and
Compensation for any reasonably foreseeable loss or damage.
Repair or replacement for goods that fail to be of acceptable quality and the failure does not amount to a major failure.

The rights and remedies provided under the ACL apply in addition to our 30-day change-of-mind guarantee and 12-month warranty.

All products purchased from Shizza Home Audio come with a 12-month warranty covering defects in materials or workmanship.

If your product develops a fault within 12 months:

We will offer a refund, replacement, or repair, depending on the nature of the fault and your preference under Australian Consumer Law.
Proof of purchase is required.
We may ask for evidence of the fault (photos, video, or inspection) to help us resolve the claim quickly.
Return shipping for faulty items is covered by us.

This warranty does not cover damage caused by misuse, accidents, unauthorised modifications, or normal wear and tear.

To arrange a return, refund, or warranty claim, please contact us:

Please include the following information:

We will provide return instructions and assist you through the process.