Shipping Policy

Order Processing & Dispatch

  • Dispatch Times: Orders placed before 2:00 PM are dispatched the next business day. Orders placed on Friday will head out on Monday morning.

  • Delays: If we’re experiencing high order volumes or stock delays, we’ll reach out via phone or email right away to keep you updated.

Shipping Rates

Shipping fees are calculated at checkout based on your delivery address and order size.

To check your shipping cost before buying:

  1. Add the item to your cart.

  2. Click Calculate Shipping.

  3. Enter your suburb and postcode to see the exact cost.

Order Tracking

Once your shipping label is created, we’ll email you the tracking details. If you haven’t received your tracking email within 24 hours of placing your order, feel free to give us a call or send us an email.

Damaged Deliveries

We want you to love your audio gear, so if something arrives damaged, don’t stress—we’ve got you covered with your choice of a replacement or full refund.

If this happens, please take a quick photo of the damage and email it to us. This helps us make a claim with the courier for damage during transit.

Returns & Refunds

We pride ourselves on great quality and value. If you’re not completely happy with your purchase, you can return it for a full refund under the following conditions:

  • Original Packaging: Items must be returned in their original packaging. Please keep the box and packaging handy for a few days until you’re sure you want to keep your gear.

  • Item Condition: Products must be unused and in original, sellable condition. We cannot accept returns for items damaged after delivery.

  • Return Process:

    1. Email us at info@shizza.com.au with your order details, reason for return, and any photos to request a Return Authorisation Number (RA#).

    2. Send your return to:

      48 Gardner St, Richmond, VIC 3121

      (Please use a trackable shipping service, as we can’t be responsible for lost parcels.)

  • Refund Assessment: Once we receive and inspect the item, we’ll process a refund to your original payment method and send you a confirmation receipt.

For complete details on Australian Consumer Law rights and warranties, check out our full Refund and Return Policy page.

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